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Customer Relationship Professional
Technical Diploma
Why choose Customer Relationship Professional?
- Learn how to use your strong communication skills and problem-solving ability to effectively respond to customer inquiries and concerns.
- Gain the confidence to start your career in business, or choose to continue your education in the Administrative Professional associate degree.
- This program can be completed entirely online in one semester.
Thanks to social media, one unhappy customer’s experience with a business can quickly go viral, doing serious damage to a company’s reputation and driving valuable customers away. In this new reality, businesses need high-quality customer service staff to minimize these incidents, allowing them to attract and retain customers.
Program Locations
Adams Campus
401 North Main Street
Adams, WI 53910
Marshfield Campus
2600 West 5th Street
Marshfield, WI 54449
Stevens Point Downtown Campus
1001 Centerpoint Drive
Stevens Point, WI 54481
Wisconsin Rapids Campus
500 32nd Street North
Wisconsin Rapids, WI 54494
Online
Delivery:
Online (anytime, anywhere), Online Live, Hybrid/Blended
Full-Time or Part-Time
8-Week Classes
Length of Program: Short Term
Credits: 12
Start Dates: Fall or Spring
Start at any time or campus by taking general education courses.
What You'll Learn
The only program of its kind in the Wisconsin Technical College System, Mid-State’s Customer Relationship Professional program develops students into important members of a call center or customer service team. The program focuses on communicating with customers to help them navigate past challenges to fulfill their needs, emphasizing active listening, effective verbal communication, and customer service skills.
Through hands-on projects, you will learn telephone etiquette, how to respond appropriately to customers, and how to perform quick problem-solving analysis while exceeding customer expectations. Graduates of the Customer Relationship Professional program may advance into the Office Support Specialist program or the Administrative Professional program.
Outcomes
- Demonstrate effective workplace communications.
- Model professionalism in the workplace.
- Apply technology skills to business and administrative tasks.
Employability Skills
- Behave Responsibly: Ethical Behavior, Self-Responsibility, Conflict Resolution, Collaboration
- Communicate Effectively: Writing, Technical Documentation, Listening, Speaking, Interpersonal Communication, Reading
- Critical & Creative Thinking: Inquiry, Evidence Collection, Analysis, Reasoning, Reflection (Metacognition)
- Cultural, Social, & Global Awareness: Global Awareness, Social & Cultural Awareness, Social Responsibility
- Use Appropriate Technology: Use of Technology, Confidentiality, Security, Digital Civility
Learn more about employability skills at Mid-State.
Estimated Entire Program Cost
Cost based on the 2024/25 academic year.
- Tuition & Fees: $1,939.64
- Books: $361.93
- Supplies, Uniforms, and/or Exams: $0
- Total Estimated Cost: $2,301.57
Financial Aid Eligibility
This program is NOT eligible for Financial Aid. Explore other ways to help pay for college.
Cost of Attendance
Learn more about Cost of Attendance, an estimated budget that includes categories of expenses a student can expect to incur while attending.
This course has options available to receive credit for prior learning (CPL) or work experience.
| Catalog# | Title | Credits | |
|---|---|---|---|
| 10801195 | Written Communication | 3 | |
| 10801198 | Speech | 3 | |
| 10106106 | Quality Customer Service | 3 | |
| 10102101 | Introduction to Business | 3 | |
| Term Total | 12 Credits | ||
| Program Total | 12 Credits |
Instructors
SHARON BEHRENS, AAS, BA, MBA, MEd
Sharon earned an MEd from National-Louis University and an MBA from Walden University. She has many years of office experience to share and a passion for technology. She keeps her skills current as an active member of the International Association of Administrative Professionals (IAAP). Sharon also attends conferences and authors and edits software textbooks and other instructional materials for leading publishing companies. She also serves as club advisor to the Mid-State chapter of Business Professionals of America (BPA).
“I enjoy getting to know my students and find it invigorating to see their skills and confidence evolve through the many hands-on opportunities available.”
Careers
- Call Center Agent
- Customer Care Representative
- Customer Service Representative
- Account Representative
- Client Services Specialist
- Contact Center Agent
Fast-Track
High school students are eligible to enroll in this program and all courses required. Learn more about Mid-State Fast-Track.
Take the Next Step
“We are always looking for friendly, qualified customer service professionals. This partnership with Mid-State will help us meet our workforce needs.”
SHANNON LEWIS
EMPLOYEE SERVICES SPECIALIST
LANDS' END, STEVENS POINT, WI
Choose Your Path
Career pathways help you take your education one step at a time to maximize your investment and make college fit your life. Earn a credential and start using it in the workforce. Continue with another stack of related courses to gain a more advanced diploma or degree. Explore this program’s pathway in the graphic below. For an even quicker first step to a degree or diploma, check out our short-term certificates.
Transfer • Dual Credit • Credit for Prior Learning
