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IT Computer Support Specialist
Associate in Applied Science (AAS)
Why choose IT Computer Support Specialist?
- Get hands-on training that turns you into the IT expert who can identify and solve frustrating technical challenges.
- Prepares you for a satisfying career helping people do their jobs better and increasing productivity.
- Can lead to opportunities to earn industry-recognized credentials (CompTIA, Cisco, and Microsoft) and work-based learning internships.
Computers and the Internet are integrated into our everyday lives—they’re crucial to how we communicate, how we work, and how we access information. At times, they can also be frustrating if we don’t know how to use them. IT computer support specialists are there to help us through our frustrations. They are the experts who navigate us through technical challenges using the latest computer software and tools.
We are no longer accepting applications for the IT Computer Support Specialist program. If you have questions, please contact us at 888.575.6782.
We are no longer accepting applications for the IT Computer Support Specialist program. If you have questions, please contact us at 888.575.6782.
Program Locations
Wisconsin Rapids Campus
500 32nd Street North
Wisconsin Rapids, WI 54494
We are no longer accepting applications for the IT Computer Support Specialist program. If you have questions, please contact us at 888.575.6782.
Delivery:
Online Live or Hybrid/Blended
Daytime
Full-Time or Part-Time
16-Week Classes
Length of Program: Two Years
Credits: 60
Start Dates: Fall or Spring
Start at any time or campus by taking general education courses.
What You'll Learn
The IT Computer Support Specialist program prepares individuals for help desk positions that provide technical support, assistance, advice, troubleshooting, training, and documentation to computer end users for hardware, software, and systems. Graduates have a working knowledge of computer hardware and software and their applications within wide area networks.
In this program, hands-on instruction will build your familiarity with various desktop and server environments; basic computer network technologies; help desk ticketing, management, and customer support; and database design, development, and administration. The program helps to prepare graduates to test for the CompTIA A+ and Linux+ certifications as well as the Microsoft Certified Solutions Associate for Windows 10.
Estimated Entire Program Cost
Cost based on the 2023/24 academic year.
- Tuition & Fees: $9,472.50
- Books: $1,456.20
- Supplies, Uniforms, and/or Exams: $0
- Total Estimated Cost: $10,928.70
Financial Aid Eligibility
This program is eligible for full Financial Aid
Cost of Attendance
Learn more about Cost of Attendance, an estimated budget that includes categories of expenses a student can expect to incur while attending.
| Catalog# | Title | Credits | |
|---|---|---|---|
| 10154102 | IT Essentials | 3 | |
| 10801136 | English Composition 1 | 3 | |
| 10151105 | Linux | 3 | |
| 10151110 | Information Security 1 | 3 | |
| 10150110 | Networking I | 3 | |
| Term Total | 15 Credits | ||
| Catalog# | Title | Credits | |
|---|---|---|---|
| 10154110 | Desktop Management | 3 | |
| 10150165 | Network Server Scripting | 3 | |
| 10150120 | Server Administration-Beginning | 3 | |
| 10152101 | Intro to Programming | 3 | |
| 10106106 | Quality Customer Service | 3 | |
| Term Total | 15 Credits | ||
| Catalog# | Title | Credits | |
|---|---|---|---|
| 10154132 | Help Desk Fundamentals | 3 | |
| 10804107 | College Mathematics | 3 | |
| -or- | 10804189 | Introductory Statistics | 3 |
| 10809166 | Intro to Ethics: Theory & Application | 3 | |
| 10809103 | Think Critically & Creatively | 3 | |
| 10150121 | Server Administration-Intermediate | 3 | |
| Term Total | 15 Credits | ||
| Catalog# | Title | Credits | |
|---|---|---|---|
| 10801196 | Oral/Interpersonal Communication | 3 | |
| -or- | 10801198 | Speech | 3 |
| 10809198 | Intro to Psychology | 3 | |
| -or- | 10809188 | Developmental Psychology | 3 |
| 10154142 | Computer Support Capstone | 3 | |
| 10156101 | Database Concepts and Design | 3 | |
| 10154141 | Computer Support Internship | 3 | |
| -or- | 10102130 | Career Development | 3 |
| Term Total | 15 Credits | ||
| Program Total | 60 Credits |
This course has options available to receive credit for prior learning (CPL) or work experience.
Instructors
BRIAN KRAUSE, BA
Brian Krause holds a bachelor of arts degree from Lakeland College and brings over 20 years of experience working in the IT industry in central Wisconsin to his teaching at Mid-State. He continues to stay current with modern technology through a variety of volunteer activities, research, and seminars.
“I enjoy being able to pass along knowledge and skills to eager learners and bring in real-world business examples for better understanding of the content beyond book theory and examples. Doing so creates a fun learning environment that adds value to the program.”
Careers
- Computer Support/Technical Support Specialist
- Help Desk Technician
- PC Repair Technician
- Computer Support Specialist
- Network Assistant
- Support Technician
- Systems Administrator
- Technical Support Specialist
Take the Next Step
"My degree from Mid-State and the encouragement I received from my teachers gave me the skills and confidence to move forward in my life and excel in my career."
SHARON REED
GRADUATE
Choose Your Path
Career pathways help you take your education one step at a time to maximize your investment and make college fit your life. Earn a credential and start using it in the workforce. Continue with another stack of related courses to gain a more advanced diploma or degree. Explore this program’s pathway in the graphic below. For an even quicker first step to a degree or diploma, check out our short-term certificates.
Transfer • Dual Credit • Credit for Prior Learning
